RETURN POLICY

Individual Orders

Each RESPONSIVE piece is handmade to order just for you, so we want to make sure you are completely in love with your purchase. Returns are accepted for full refund or store credit for up to 14 days after delivery is received, unworn & unharmed. RESPONSIVE TEXTILES reserves the right to decline a refund if items are damaged or held for longer than 14 days after delivery. Please note that RESPONSIVE TEXTILES does not cover costs of return shipping. Email info@responsivetextiles.com to request a return before sending, and please track your return package as RESPONSIVE TEXTILES is not responsible for lost or stolen packages.

Custom Orders 

RESPONSIVE TEXTILES works with you to create the custom garment that you are looking for. A 50% deposit must be received before starting custom orders and is non-refundable. Partial refunds or store credit can be discussed up to 14 days after arrival of delivery. RESPONSIVE TEXTILES reserves the right to decline a refund if items are damaged, in less than ideal condition, or held for longer than 14 days after delivery. Please note that RESPONSIVE TEXTILES does not cover costs of return shipping. Email info@responsivetextiles.com to request a return before sending, and please track your return package as RESPONSIVE TEXTILES is not responsible for lost or stolen packages.

Wholesale Orders 

Due to the nature of the made to order process and the time it takes to complete an order for a wholesaler, RESPONSIVE TEXTILES does not offer refunds for wholesale orders.

Please email info@responsivetextiles.com with any questions or concerns regarding your order.


TERMS OF SERVICE

Payments must clear within 7 business days. If the payment does not clear,  your order will be cancelled. If you decide to cancel your order, please contact me within 24 hours of your purchase and you will receive a full refund. Any other cancellations will not be refunded.

Preferred Shipping Provider: USPS Priority Mail. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions.


PRIVACY POLICY

Any personal information given to RESPONSIVE TEXTILES will be protected. Your information will not be disclosed to third parties. All transactions are processed through Stripe, and RESPONSIVE TEXTILES does not have direct access to your credit card information at anytime.